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How do I collect sensor data (TMF) for troubleshooting tracking issues?

There are two scenarios where collecting sensor data is required:

1) The B1 captures some but not all data-points for a pitch/hit, you get many "reduced confidence" readings in the App and/or you believe some of the measured data is incorrect.

In this case you need to toggle ON sensor data collection while throwing/hitting and then continue a "normal" practice session with at least 20 ball-tracking events. Toggle ON by:

  • Tap the hamburger menu in upper-right->more->sync and switch the Upload TMF files to ON. You must be connected to a B1 system to have this option.

Be aware, when collecting sensor data there will be a latency before the B1 is ready for the next ball-tracking event; for pitching you need to wait ~10s between each pitch (versus normal usage where we track events every ~4sec). If you pitch too fast the app will eventually display a warning about you have to stop pitching while data is transferring. You also should be placed close (<10ft) to the B1 as the system needs to transfer additional data. After your session, connect the iPad to internet and the App will synchronize all collected data. Synchronization will take longer - simply leave the TrackMan App in foreground with the iPad power plugged in (so the screensaver does not lock your screen) and let the App sync until you have a green cloud icon for successful sync.

 

2) The B1 does not track any pitch/hit. 

In this case you must do a manual sensor data collection session while throwing/hitting. This step also requires your iPad to have a working email client so if you have not done so you must first setup your email on your iPad. Complete a manual sensor data collection by:

  • Tap the hamburger menu in upper-right->more->support->"Record TMF Data"  to start a manual recording session. 5 seconds after tapping the button the B1 will record for the duration of 10 seconds; during this time you will see a spinning indicator. In this 10second window you must throw or hit a pitch so the B1 will collect data for your ball-tracking event.

Thereafter the system will compose an email with an attachment. Please write a few words in the email about your problem and then tap send. This will create a support case and you will receive an email reply with your case# shortly thereafter.

For manual recording we recommend you repeat the process 2-3 times as there is no indication of successfully capturing the required data - the B1 system simply records sensor data passively for 10 seconds. 

 

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